From 19.03.2021 on, RESERVATUM offers a FREE CANCELLATION for new bookings in 2021, up to 28 days before arrival, without giving a reason.
This applies to all houses that explicitly state this in their description. The service fees will remain in place and will not be affected by this promotion.
For bookings prior to 19.03.2021, please read the points listed below.
Since your villa vacation is an individual trip, the general terms and conditions of your contract apply. This means that you are legally not entitled to a free cancellation or booking change.
If you have any questions, you can of course contact us at info@reservatum.com. RESERVATUM will treat each case individually.
We remind you that RESERVATUM has binding contracts on the one hand with the owners of the houses and on the other hand with the clients, which we must comply with and that it is important for us to find the best possible solution for all those involved (for you as a client and for the owners of the houses). To achieve this, we are working at full speed and we try to respond to all our customers via our email info@reservatum.com as quickly as possible.
1.Can I cancel my booking for free?
As it is an individual trip, you are not legally entitled to a free cancellation.
2.When is it understood that a client cannot make his trip?
It is understood that a client cannot make his trip, if on the dates of the booking, either in origin (Country, city, region) or in Mallorca, there are travel restrictions that prevent travel.
3.What is the VOUCHER and for whom?
The travel voucher is issued for the amount of the payment already made and can be exchanged for a booking at the same property and is valid for stays in 2021 and 2022. The special conditions only apply to the Vouchers that were issued due to the crisis of the COVID-19. Please note that you must choose the new booking within 2021.
4.How can I use my VOUCHER?
You can see the updated availability of your Holiday House on our website. If you have a new travel date in mind, you can contact us to check availability. You have to give us your VOUCHER reference number and we will prepare the change for your booked holiday house. No need to make a new booking online! RESERVATUM will process the change of your booking dates.
5.Can I use my BONUS or CHANGE booking DATES to another house?
The VOUCHER/CHANGE OF DATES is for the same house that was originally booked. (exceptionally to use your voucher for another house, contact info@reservatum.com)
6.What will happen, if my booked Holiday House is not available anymore?
In the case a Holiday House is no longer available in our web, your voucher will be still valid. In this case you can select another holiday house from our program.
7.What cancellation options are there?
If a client wants to cancel their booking, in any case, the general cancellation conditions that were contracted when booking (Conditions Contract Reservatum) will apply.
8.What happens if the client who has booked suffers from COVID-19?
If the client who made the booking suffers from COVID-19 before arriving at the house and this prevents him from making his trip, RESERVATUM cannot be held responsible under any circumstances. The client must notify RESERVATUM of this situation and the cancellation conditions established in the contract will be applied.
If you have taken out travel cancellation insurance, this may be in effect, then you should contact your insurance company for more information.
9.What happens if a group participant suffers from COVID-19?
If a group participant suffers from COVID-19 before arriving at the house and this prevents them from making their trip, RESERVATUM will understand that the other group participants can enjoy the stay in the booked house for the contracted dates.
10.What happens if one or more travel participants belong to a group of risk and travel is allowed?
In this case a free cancellation or change of booking is not possible. It is the person or persons belonging to the group of risk, who must make the decision of whether they finally want to travel or not.
As the restrictions of each country change from one day to the next very quickly, we recommend that you inform yourself only in the official channels about the restrictive measures applied at all times! For any questions or doubts you have, you can contact us, the RESERVATUM staff will be happy to help you.
From RESERVATUM we would like to thank you in advance for your understanding.
Valuations